Consignor FAQs
Consignor Check In/Drop Off is where you bring your consigned items to the store, we inspect them for quality and then you put them out on the sales floor. We will be requiring consignors to sign up for an appointment during our check-in days. You can sign up for anything that requires an appoinment on our consignor links tab, signups will be posted soon! We will REQUIRE all items to be labeled with the string tags AND the barcode label stickers prior to consignors arriving at their appointment. We will have free barcode label pick-up days. We will check all items for quality and consignors will put items out on the sales floor. If you have more than 1 ID please ensure each ID has its own apt time.
There is not a limit to the number of TOTAL items that a consignor can enter, however, there is a BATCH LIMIT of 200 items so if you would like to enter more items, you will need to start a new consignor number. There is a consignor fee per consignor ID. There is a 25 infant hanger limit per gender on all items from sizes 0 to 12 months. Make sure to bundle and bring your best infant clothes. This does exclude NWT (new with tags) items, jackets, swimwear (NWT), and sleepsacks/swaddles from this item count limitation. We will also be limiting maternity clothes to 10 total hangers, as well as juniors clothing 25 hanger limit. Double check our list for name brands for junior clothing.
This is a consigning option where consignors drive up, fill out paperwork in their vehicle, a RL employee unloads your items and RL employees will put them out on the sales floor. We REQUIRE ALL items to be labeled with a string tag AND barcode stickers attached. Also, items will need to be marked for donation or you will need to waive your guarantee; we will not accept them during drop & go if you don't waive your guarantee. We will have free barcode label pick-up days and we do offer barcode mailing (for a small fee).
- Recalled Items - Out-of-date clothing - It will not sell! - Any item that is stained, torn, smells of smoke or extremely worn - Items with missing buttons, broken zippers or lost parts - Battery operated toys without batteries - Baby equipment that is not clean or has been recalled - Bags of loose toys unless theme oriented (i.e. bags of all army toys, all McDonald toys, Barbie toys all cars and trucks, etc.) -No Cd's - VHS movies - Knick knacks - extra large blankets - used Breast pumps - Any underwear that is not brand new. -plush that is not licensed, or battery operated. -prom or formal wear WE DO NOT ACCEPT CRIB MATTRESSES OR BUMPERS. Please see more information below regarding cribs and crib accessories. *Car Seats must be manufactured within 5 years, Free of accidents and cannot be recalled. We will be checking all car seats for these requirements. You will be required to sign a car seat waiver.
This is our ALL season sale with the exception of heavy winter gear. This means we will take short sleeves, long sleeves, pants, shorts, swim wear etc. NO HEAVY Winter will be accepted. (Examples: NO winter coats, snow pants, snow boots etc, unless new with tags.) We will accept upcoming holidays between St Patricks day and Fourth of July. Clothes must be less than 2-3 years old and freshly washed (please make sure clothing is free of stains, holes, pet hair and odors). We accept all gently used children's items (toys, clothes, equipment, shoes, etc) in great condition. We WILL accept maternity clothing and diaper bags and woman's purses (bring only your BEST). We will accept infant receiving and swaddle blankets and children's blankets. Please hang all blankets on large hangers, folded over the base, and pinned. We WILL accept BATTERY-powered items such as learning bears or FurReal friends and similar items. Please LIMIT infant rattles, plush toys, and lovies to items that are easily washed and package them in plastic bags. *Please see the merchandise prep and acceptable items tab for more details!!!
Consignors shop EARLY during our pre-sale! Consignors who choose "discount ALL" and "donate ALL" are who we call "ALL STARS". Our ALL STAR consignors get a BUMP in shopping time and shop earlier than all other onsignors! It's worth it to be an ALL-STAR!
NO, children are not allowed during our presale times. During the sale we strongly encourage children not to come with but they are welcomed during public sale days. If you do bring your children they must remain with you at all time. They are not allowed to ride on toys or play with the toys.
We guarantee consignor items. If an item is lost or stolen we will pay you for it just as if it was sold. We are organized and careful with your things and we take care of your things like they are our own. LOSS is very low at Rhea Lana's. You can trust us and our careful barcoding system with your items. If your item has several parts, please attach them securely to the hanger and to each other. If one piece is missing, we will only pay for that one piece, not the entire item. Please be sure to enter specific item descriptions into our database for a guarantee of items.
You can print your labels at home or pick them up from us and put them on at home! To print your labels at home you MUST have a color printer and follow the directions given. You will need labels that are the right size. In order for your items to be guaranteed, you MUST bring them to us in order and have your printed inventory sheet(s) for every batch. We are now REQUIRING barcoded labels be applied to all items prior to check-in or drop & go.
We are able to accept children's, infants', and playroom furniture. This includes newer cribs, nursery furniture, changing tables, children's beds, playroom tables, and chairs, rocking and nursing chairs, dressers, and bookcases. Any questionable non-child-related furniture MUST be pre-approved by jessicanelson@rhealana.com before entering into the system. No TVs, electronics, knick-knacks, or non-child-related room accessories, please!
Because of our high regard for the safety of children and in light of the recent ruling by the CPSC, Rhea Lana's Inc. will NOT accept any cribs manufactured before Dec 31, 2010. For cribs manufactured between Dec 31, 2010, and June 28, 2011, we can accept them if they have a certificate of compliance and have not been recalled. For cribs manufactured after June 28, 2011, we can accept them if they have not been recalled. WE DO NOT ACCEPT CRIB MATTRESSES OR BUMPERS.
If you are on Facebook, you can join our Consignor Club! It's on our Facebook page under the "groups" section. https://www.facebook.com/groups/rlfvconsignorclub You can sign up for your Fox Valley Consignor ID on our website! https://foxvalley.rhealana.com/consignwithus.php
